Introduction to Business Process Management – “MQA Approved”
Business Process Management (BPM) is defined as the deliberative, collaborative, and increasingly technology-aided management tool allowing businesses to achieve Clarity on Strategic Direction, Alignment of the firm’s Resources with the corresponding strategy and Increased discipline in daily operations which are crucial to a performance-based, customer-driven firm.
This course covers the major topics for a clear understanding of Business Process Management and helps trainees to appreciate the benefits of adopting clearly defined BPM techniques for better efficiency and productivity at the work place.
This course introduces the basic framework towards making BPM a management discipline and establishes the foundation for other courses in this area of training that will follow.
This introductory course aims at providing trainees with the key concepts, terms, methodologies, techniques, and the global language of processes being used worldwide.
It describes what a process is, what process modeling, analysis and design are, and what process management is. This course also provides an overview of the approach needed to measure processes across an industry.
Trainees will also learn about the identification and classification of processes which are vital in any process driven strategy towards making process thinking a new approach to solving business problems and continuously improving organizational performance.
Profile of Participants:
Business Executives, Business Analysts, Business Consultants, Project Managers, Project / Team Leaders
Major Areas To be Covered:
Participants will be coached to have a clear understanding of Business Process Management and appreciate the benefits of adopting clearly defined BPM strategies and techniques for better efficiency and productivity at the work place by covering the following major areas:
- Introduction to BPM terminologies, key concepts and techniques
- Process Modeling, Analysis & Design
- Process Management
- Process Classification Framework (PCF) as a strategic tool within businesses